Return Policy
Sometimes things don't work out. The fit isn't quite right, or you've simply changed your mind. We get it :) Here's how to send something back our way.
Returning an order from Singapore? Choose store credit instead of a refund and we'll add an extra S$5 to your store credit to cover your return costs.
Before you send it back
We gladly accept all returns that meet the following criteria:
- Items must be unused, unwashed (i.e., no signs of wear or smell including any visible marks such as deodorant stains), in their original packaging with their unique barcode and hang tags intact.
- Returns must be made within 20 days of order fulfilment date.
- Due to hygiene reasons, underwear (High Leg Briefs) are final sale only.
How to return
1. Register your return through our Return Portal. Once you've registered your return, you'll receive instructions on how to send your parcel.
2. Arrange shipping. Choose a tracked courier service that works for you at your own cost.
3. Provide your return tracking number. Once your parcel is on its way, please submit your tracking number through the same Return Portal. This helps our warehouse identify your parcel when it arrives. Without your tracking details, we may not be able to trace or process your return.
Note that we currently do not support product exchanges. You'd have to initiate your free return for store credit, and use your store credit to place your next order on our site.
International returns: We accept returns from wherever :) Return costs will be borne by customers.
About your refund
Once we have received your return, we will process your return within 7 business days, and email you once it's complete.
If you've selected store credit refund, you will receive an e-giftcard email with your store credit as soon as we have processed your return. Our e-giftcards are valid for one year from date of issue.
If you've opted for refund to your original payment method, you will receive a refund confirmation email after your payment provider has processed your return (this takes 3 - 5 business days after we have processed your return).
Embrace is not liable for lost mail for returns. We reserve the right to deny any returns that do not meet our Return Policy requirements. Any original shipping fees are non-refundable.
If your order has issues such as damaged, defective, or wrong items, we sincerely apologize. We take quality control very seriously and will do our best to resolve any issues as soon as we can. Please email us so we can assist you further: ask@wearembrace.com
Return of sale items
Sale items are eligible for returns unless specified otherwise. If you are returning sale items for store credit, you'd have to place a new order on our site with your store credit - and if our sale has ended, you'd have to repurchase at the original price.
FYI - we take nights off to sleep and weekends off to rest, but rest assured we’ll get back to you as soon as we can.