Return Policy

Returns

Not the right fit or style? No worries.

We gladly accept all returns that meet the following criteria:
  • Items must be unused, unwashed (i.e., no signs of wear or smell), in their original packaging with their unique barcode and hang tags (if any) intact.
  • Returns must be initiated within 15 days of the date of purchase. 
  • Due to hygiene reasons, underwear (High Leg Briefs) are final sale only.

To initiate your return, please email us at ask@wearembrace.com with your order number and return details i.e., what items you are returning, and if you're returning for store credit or refund to original payment.

For Singapore local returns: From 12 December, all Singapore orders will contain a printed Ninja Van return label in your package (which means you no longer need to print out return labels - yay!). Stick this return label on your return package and drop off your return at a Ninjavan drop-off point near you. For a full list of drop-off points, click here. (Note that you'd still need to email us with your return request BEFORE using your return label)

Singapore returns are FREE (woot woot!) if you opt for exchange for store credit. There are otherwise subject to a $5.95 fee which will be deducted from your refund.

International returns: We accept returns from wherever :) Return costs will be borne by customers. Shoot us an email for details on how to return your parcel: ask@wearembrace.com

Once we have received your return, we will process your return within 7 business days, and email you once it's complete. Refunds will be credited to your original payment method within the time period required by your bank / payment processor. 

We reserve the right to deny any returns that do not meet our Return Policy requirements. Any original shipping fees are non-refundable. 

If your order has issues such as damaged, defective, or wrong items, we sincerely apologize. We take quality control very seriously and will do our best to resolve any issues as soon as we can. Please email us so we can assist you further: ask@wearembrace.com.

FYI - we take nights off to sleep and weekends off to rest, but rest assured we’ll get back to you as soon as we can.