Return Policy

 

Not the right fit or style? No worries.

 

We gladly accept all returns that meet the following criteria:

• Items must be unused, unwashed (i.e., no signs of wear or smell including any visible marks such as deodorant stains), in their original packaging with their unique barcode and hang tags intact.
  
• Due to hygiene reasons, underwear (High Leg Briefs) are final sale only.
• Any other items marked final sale on the product page are also excluded from returns.

 

How to return

 

All returns need to initiated via our Return Portal. Return tracking numbers must also be provided via our Return Portal.

 

For Singapore local returns: Singapore returns are FREE (woot!) if you opt for exchange for store credit. They are otherwise subject to a $5.95 fee which will be deducted from your refund.

 

All Singapore orders will contain a printed Ninjavan return label in your package - which means you no longer need to print out return labels ((woot x 2!) 

 

Link to Ninjavan points (select "Return Points")

 

Note that you'd still need to register your return details (including the return tracking number stated on your prepaid return label) via our Return Portal BEFORE using our prepaid return label, so our warehouse can correctly identify your return.

Returns sent without a submitted tracking number may not be traceable and will not be eligible for refunds or exchanges.

 

Note that we currently do not support product exchanges. You'd have to initiate your free return for store credit, and use your store credit to place your next order on our site.

 

International returns: We accept returns from wherever :) Return costs will be borne by customers.

To initiate your return, visit our Return Portal. You will receive detailed instructions on how to return your package after you have registered via our portal. Kind reminder to provide the tracking link via our Return Portal after you have dropped off your return.

 

Refund processing times

 

Once we have received your return, we will process your return within 7 business days, and email you once it's complete.

 

If you've selected store credit refund, you will receive an e-giftcard email with your store credit as soon as we have processed your return.

 

If you've opted for refund to your original payment method, you will receive a refund confirmation email after your payment provider has processed your return (this takes 3 - 5 business days after we have processed your return). Parcels sent without a submitted tracking number may not be traceable and will not be eligible for refunds or exchanges.

 

We reserve the right to deny any returns that do not meet our Return Policy requirements. Any original shipping fees are non-refundable. 

 

If your order has issues such as damaged, defective, or wrong items, we sincerely apologize. We take quality control very seriously and will do our best to resolve any issues as soon as we can. Please email us so we can assist you further: ask@wearembrace.com

 

Return of sale items

Sale items are eligible for returns unless specified otherwise. If you are returning sale items for store credit, you'd have to place a new order on our site with your store credit - and if our sale has ended, you'd have to repurchase at the original price.

 

FYI - we take nights off to sleep and weekends off to rest, but rest assured we’ll get back to you as soon as we can.